Refund & Reprocessing Policy

1. How a problem is put right

1.1 A free re-edit or reprocess comes first

If a delivered image does not meet our published quality standard, such as visible artifacts, incorrect masking or the wrong preset, we re-edit or reprocess it at no charge. Open the order, select the image and request a reprocess with a short note describing the problem.

1.2 Credits back when that cannot fix it

If a re-edit or reprocess cannot produce a usable result, we return the credits charged for the affected images to your balance. Ask in writing at support@betterlistingmedia.com within fourteen (14) days of delivery. If we cannot deliver an order at all, its credits are returned to your balance.

1.3 Style preferences

Creative preference is subjective. A result within our quality standard that you would simply have styled differently, such as a sky choice or twilight intensity, is remedied by reprocessing with a different preset, not by a credit return.

2. Automatic credit returns for failed edits

If an editing service fails to produce a result, the credits it took are returned to your balance automatically. You do not need to ask.

3. Mistaken charges

If you were charged twice for the same purchase, or charged more than the price shown when you confirmed, the amount charged in error is returned to your account as credits the same day we confirm it. If a purchase's credits or plan did not reach your account, we add them. Email support@betterlistingmedia.com with the date, the amount and the receipt or order number.

4. Credits and credit packs

Credits are a prepaid balance for our editing services. Credits from a credit pack never expire. Credits from a plan roll over as described on your plan. Credit packs and plan credits are not refundable, cannot be exchanged for cash and cannot be moved to another account.

Promotional, referral, loyalty and free trial credits have no cash value. We may remove them if they were obtained in breach of our Terms of Service, for example by taking more than one free trial per person.

5. Subscriptions: automatic renewal and cancellation

A plan renews automatically at the end of each billing period, monthly or yearly as you chose, and is charged to your payment method on file at the price shown when you subscribed, until you cancel. We show the price, the billing period and how to cancel before you subscribe, and we ask for your consent to the automatic renewal.

You can cancel online at any time in Credits & billing, with no call or email needed. Cancellation stops the next renewal; you keep the plan and its credits until the end of the period you have paid for. We do not refund part of a period that has already started.

• At least once a year we email every subscriber a reminder of their plan, its price and how to cancel.
• For a plan billed yearly, we email you before each renewal with the date and the amount.
• Before a price change applies to your plan, we email you the new price, when it applies and how to cancel.

6. Gift cards

A Better Listing Media gift card adds credits to the account that redeems it. Gift cards never expire and carry no fees. A gift card can be redeemed only for credits; it cannot be exchanged for cash or used for anything else.

Gift cards are not refundable. A duplicate or wrong charge for a gift card is returned as credits under Section 3. If a gift card's payment is reversed or disputed, the card is cancelled if it has not been redeemed, and the credits it added may be removed if it has.

7. App Store and Google Play purchases

A purchase made through the App Store or Google Play is billed by that store. Refunds for it are the store's, under the store's own rules, and you request them from the store.

8. Payment disputes

If you see a charge you do not recognise or believe is wrong, please contact support@betterlistingmedia.com first: most issues are resolved quickly, and a duplicate or wrong charge is returned as credits under Section 3. If a charge was not authorized by you, we also secure the affected account. You always keep the right to dispute a charge with your card issuer. While a dispute is open we may pause purchases on the account, and if the disputed payment is reversed we remove the credits it bought. If the dispute is decided in our favour, they are restored.

9. Your statutory rights

Where the law requires a refund to your original payment method, we provide one. Nothing in this policy limits a right you have under the law that cannot be waived. If you are a consumer in the European Union or the United Kingdom, you may have a right to withdraw from a purchase within 14 days; for digital services that start at your request, that right can end once the service has been provided with your consent. If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where such a law applies, it prevails over anything in this policy that conflicts with it.

10. Changes to this policy

We may update this policy. We will tell you about a material change by email or in the product at least 14 days before it takes effect. A change never reduces a remedy you were already owed.